10 Ways To Fix Internet Explorer Has Stopped Working Message

Frequently receiving the message: Internet explorer has stopped working on your browser is quite annoying. The causes in most cases are corrupt drives, outdated security, outdated device drivers, faulty extensions, incorrect configurations, etc. There are quite a lot of ways to fix it. This article discusses them one by one in detail.

How To Fix Internet Explorer Has Stopped Working Message?

internet explorer has stopped working message

1. Disable The Internet Explorer Add-Ins.

This is the fail-safe way to make Internet Explorer work again. The Internet Explorer add-ins that you have installed may be preventing the browser from proper functioning. If disabling the add-ins is not on your mind, try resetting the browser. Other factors such as over-protective antivirus software may also lead to this error.

2. Reset Internet Explorer Settings

As mentioned above, you can also reset the Internet Explorer settings to fix the issue. This will by itself rest all the browser add-ins installed and your customizations too. This will delete all your browsing history and cookies too. So make sure that you note down your favorites sites and their passwords. The only things that will not be deleted are the feeds and bookmarks. Here are step-by-step instructions on resetting your IE settings.

  • Step 1: Click on the “Tools” icon on the right upper corner of your IE window, and then select the “Internet Options”.
  • Step 2: Click through the “Advanced” tab situated on the extreme right upper corner, and click “reset”. A warning message will appear on the screen. Confirm it to proceed.

The above-mentioned procedure is the same for any kind of IE version, and it does not rely on the version of Window that you use.

3. Start Internet Explorer In Safe Mode And Disable The Extensions

At times, Internet Explorer 11 crashes soon after you have installed it. When this occurs, you will not be able to disable any add-ons. So, you need to first start Internet Explorer in safe mode, and then disable the extensions. Here are step-by-step instructions on how you should do it.

  • Step 1: For your Internet Explorer, create a desktop shortcut.
  • Step 2: On this shortcut, right click, and then click “properties”.
  • Step 3: Click on the “Shortcut” tab, which is located on the second from the left side.
  • Step 4: In the target box enter “extoff” at the end.
  • Step 5: Now click “Apply”. Upon doing this, a message saying, “Internet Explorer is currently running without add-ons” will appear on the screen. If it does not, you will have to perform the above steps carefully once more.
  • Step 6: Now click open the add-on manager and choose “disable all”.
  • Step 7: Finally remove “extoff” from the shortcut, and restart Internet Explorer. After this, one by one, you can enable the extensions that you need. If a page gives you Internet Explorer has stopped working error, then trigger it.


Different modules, including Flash, can make your Internet Explorer to crash when you are browsing the net. You will then see an error message popping up. If you click the “details” button, more details of the crash will be provided. If the mentioning of the problem “APPCRASH” is in the problem details along with a fault module called Flash, you need to update Flash in order to ward off the error. In place of Flash, if you see the names of other modules, you should update those so that your IE browser starts working again. If you get an error message that says that a DLL file is missing, replace the DLL. Better still, if you re-install it.

5. Disable The “Protected” Mode

Disabling the protected mode is a temporary solution to fix the issue of a constantly popping up internet explorer has stopped working message. Here are step-by-step instructions on how to do it.

  • Step 1: Click on the “Tools” icon on the right upper corner of your IE window, and then select the “Internet Options”.
  • Step 2: Click open the “Security” tab, and uncheck the “Enable Protected Mode” option.
  • Step 3: Now restart your IE.

6. Disable IE Hardware Acceleration

Different kinds of extensions and video platforms like Flash can inactivate your IE browser. Web Pages that are poorly scripted with Silverlight and Flash can lead to the popping up of odd error messages. Either you may be getting a repeated message that says that the Internet Explorer stopped working, or your IE may crash completely with an error message on your desktop.

Apart from poor quality scripts, extensions like Flash can use hardware acceleration and create issues on some websites. Since Internet Explorer is quite sensitive to these errors, it crashes down quite often. Here are step-by-step instructions on what has to be done.

  • Step 1: Click open the gear icon, and go for “Options”.
  • Step 2: Enter the “Advanced” tab located at the top most right corner. Tick the “use software rendering instead of GPU rendering” option. This will turn off the hardware acceleration.
  • Step 3: Click the “Apply” tab. Check if the issue has been fixed.

7. Try Another Browser

If you keep on constantly receiving the IE error message, try using any other browser such as Google Chrome, Firefox or Opera. At times, even when IE is showing error message, other browsers may work perfectly.

8. Restore Your System

If none of the above-mentioned methods seem to work, and the IE is not working message keeps popping up, re-install the Windows. This will obviously take a lot of your time. So let it be the last thing you try. After installing the OS, you can create a new user account and try fixing the issue going through the above-mentioned ways one by one.

9. Re-Install IE (Windows XP Only), And Upgrade Your Browser To IE11

Try re-installing the Internet Explorer. If you are using the older versions of IE, it is suggested that you upgrade it to the IE11 version, which is the latest one available out there.

10. Update Drivers

After you have done everything possible, if you are still receiving the IE error message, chances are that you have outdated device drivers on your system. So, update them to get rid of the error message.